FAQ

At Parfum Exquis, we are committed to providing our customers with the highest-quality products. We only work with trusted suppliers who share our commitment to quality and customer service. We are here to help you find your perfect scent, and we will do everything we can to ensure that you are satisfied with your purchase. 
We are official retailer for many brands (Bybozo,Les Fleurs du Golfe,Vertus,BDK parfums,Attar Collection,Profumum Roma,Simone Andreoliandmuch more) 

There are a few ways to check the authenticity of your perfume, but the most reliable way is to go through an authorized dealer or retailer. If you have purchased your perfume from an authorized retailer, they will be able to verify the authenticity for you.

If you bought your perfume at ParfumExquis, it is original perfume. There are few options possible:
It's possible that the perfume has been reformulated and doesn't smell the same as it did when you first try it. Many perfumes are reformulated to last longer on the skin or according to latest IFRA regulations, but this can sometimes change the scent.
Our perception of the perfumes are highly dependent on one's mood, weather, season or our period of life. Also your memory can be about perfume on someone skin, since niche perfumes are opening and projecting individually on each skin, scent can varying a bit. 

Yes, perfume does expire. The scent of the perfume will eventually fade over time, and it can also go bad if it's exposed to too much heat or light. It's best to keep your perfume in a cool (+20 degrees C), dark place.

No, not necessarily. Niche perfumes are often created with high-quality ingredients, but this doesn't mean they last longer on the skin than other types of perfumes. It all depends on the specific ingredients used and how well they're blended. Some niche perfumes do tend to last a  longer than mass-market brands, but this isn't always the case. So it really depends on the individual scent and how your body reacts to it. If you're not happy with a fragrance's longevity, then simply exchange it for one that lasts longer on your skin. There are plenty of options to choose from!

At Parfum Exquis, we prioritize your convenience in payment options.

We accept a variety of methods including American Express, VISA, MasterCard, Discover, Dinners Club, Shop Pay, Apple Pay, Google Pay, and payments via PayPal. We also offer "buy now, pay later" services through Sezzle, Afterpay, and Klarna.

Please note, we don't accept orders by mail, phone, or money order. Enjoy a seamless checkout experience with us!.

International customers, please note that your order may be subject to import taxes, fees, and customs duties, as determined by your destination's customs office. These costs vary based on your country's customs regulations.

The only exception is for our USA customers, who won't incur any customs duties.

Answer to help your customers feel more comfortable completing their purchase.

Answer to help your customers feel more comfortable completing their purchase.

Discover the gift of choice with a Parfum Exquis Gift Card!

**Online**: Simply purchase a Digital Gift Card and receive the code in your email inbox. Click [here] to order.

**In-Store**: Choose from physical or digital gift cards at our Parfum Exquis store, located at: 4956 Decarie Blvd, Montreal, H3X 2Z7


Find the perfect scent today!

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred.
 Claims will be reviewed for approval within 1-2 business days from filing. Need to file a claim? File here.

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download herePurchased Route's Green Package Protection and looking to file a shipping issue online?File here

Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled. In both cases, the Route Premium cost will not be refunded. Reorders: Route will reorder the items, depending on in-stock

Marked As Delivered (Stolen)

 Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered. Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date. For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

 Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.